Stages of the Customer’s Journey

A mock-up of the home page of a website design for Mesilla Co. a picnic and micro event company. The homepage is on an iPad screen on a marble table with a cup of coffee and a book designed by Kin & Co. Design Studio a strategic brand and website designer.

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  1. […] ideally becoming a loyal advocate for your business. The customer’s journey is broken into five phases: discovery, consideration, convert, retention, and loyalty & advocacy. In this post, […]

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